The professional hosting of your link-up Support

Passion for success
Spirit of adventure
Integrity at heart

 

We have a simple but powerful set of guiding principles that shape what we do and how we do it. These enable us to work together more effectively and create a sense of us all belonging to one organisation.

Our commitment to ensure that we look after the needs of our people and our clientss. These are more than just words- they underpin the way that we conduct our business.

Passion for success

Striving for excellence in everything we do
Taking responsibility for our actions
Celebrating the achievements of our teams

Spirit of adventure

Having a sense of excitement and fun
Being inquisitive in nature, inventive in our approach
Embracing change as an opportunity

Integrity at heart

Keeping our promises and doing the right thing
Appreciating the diversity of our people
Treating everyone with compassion and care

LATEST VACANCIES

Hosting Engineer
Ref.No: LUHHE

The Network Operations Centremanages and maintains LinkUpHost's Datacenter network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of LinkUpHost to deliver a world-class customer experience.

Job Responsibilties:
Part of one of the four existing shift structures that is responsible for monitoring and repairing the LinkUpHost's Datacenter network network and services.
Monitoring – Pro - active event management.
Acknowledging alerts & ticketing the event.
Communicating to customer base.
All the above to meet LinkUpHost's event management KPI’s.
Initial technical diagnosis of issue and first time fix where possible.
Process ownership for escalations and internal incident updates.
Ability to engage and escalate to 2nd and 3rd line groups whilst retaining ownership of the incident.
Coordinate activities with local field operations and to diagnose and fix faults across the network.
Ability to support and implement some pre approved change requests.
Monitor & verify changes implementations are performed as agreed.
Reporting security incidents to the appropriate operations functions on detection.
Comply to LinkUpHost security management controls, security policies and report security incidents to line manager.
Physical security monitoring.

Experience required:
- Minimum two years of work within and Operations environment of a telco, large ISP or hosting provider.
- Minimum one years of work in a technical support position.
- Minimum one year experience of working a 24x7 shift pattern.
- Minimum one year experience with trouble ticketing tools.
- Minimum one year experience with monitoring tools.
- Knowledge of basic fault finding techniques
- Knowledge of Juniper commands and OS.
- Acquainted with telecommunications operational processes and procedures.
- Knowledge of Windows, Linux and UNIX.

Person Specification
- Professional, structured and proactive approach.
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organised approach to work
- Efficient and productive with good time management skills
- Able to resolve problems quickly and effectively
- Excellent English language (written and spoken) a must.
- Fluency in other languages, especially French, German or Spanish is an advantage.

Only CV's in English will be reviewed!

If you feel passionate about this career opportunity, please send your CV at

careers@linkuphost.com

quoting the Ref. No.LUHHE.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.